Quality Policy admin February 6, 2020
Quality Policy

Our policy is to provide services and solutions that adhere to international standards and best practices for Acoustics, AV, and ELV.
Our quality policy conforms to international standard EN ISO 9001:2015, which promotes the adoption of a process approach when developing, implementing, and improving the effectiveness of a quality management system, to enhance customer satisfaction
by meeting customer requirements.

Customer Focus

We consistently pursue avenues to provide products and services that meet customer & applicable statutory & regulatory requirements; we look out for opportunities to provide the right customer experience.

Industry Leadership & Commitment

We demonstrate leadership & commitment with respect
to our performance by taking accountability for and
using the best strategy for the effectiveness of the quality of our projects & service delivery.

Process Approach

We define and manage all
interrelated processes as they contribute to the effectiveness and efficiency in achieving our
intended results according to the strategic direction of our organization.

Risk-based thinking

We plan and implement actions to address risks and opportunities. Addressing both risks and opportunities establishes a basis for increasing the effectiveness of our quality management system, achieving improved results and preventing negative effects.

Evidence-based decision making

We ensure that data
and information are sufficiently accurate, reliable & secure;
we evaluate data & information using suitable methods; we ensure people are competent to evaluate data as needed, and we make decisions and take actions based on evidence, balanced with experience and intuition.

Engagement of people

We ensure that the resources needed for effective implementation of our projects are available.

Relationship Management

We seek, at every stage of our
projects, to manage our relationship with our clients in ways that promote mutually beneficial experience.

Performance Evaluation

We demonstrate leadership & commitment with respect
to our performance by taking accountability for and using the best strategy for the effectiveness of the quality of our projects & service delivery.

Training Support

We are a source of professional training services to help the client become proficient in using the various technologies and systems that we provide and to advance their communications goals.

Complete Solution

We work to provide a
comprehensive system that meet out clients’ technology needs.

Informed Advice

We pursue a collaborative
relationship with our clients to understand the needs
and recommend solutions to achieve complete customer satisfaction.

Best Value

We seek to give our clients the best possible value and return on investment.

On-Going Technical Support

We provide on-going
support for the systems we provide and supply through warranty and maintenance programs to ensure the systems usability and our client’s satisfaction.

Systems Compatibility

We design or provide a
seamless operational interface for components used in a rental environment or permanent installation to create a stable and viable system.

Scalability

We design and integrate systems that promote ease-of-use, long-term cost-effectiveness and upgradability.

Clear Scope of Work

We specify in our proposals and quotations all the necessary components and services required to create the AV system and we clearly call out and discuss any exceptions.

Appropriate Documentation

We provide appropriate and
complete documentation of the system as specified in the vendor’s proposal and quotation or consultant’s specification.

Expert Training Staff

Our Staff are constantly keeping in touch with new developments in the various technologies that we provide and are in programs to become industry certified and to maintain their certification.

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